TEMBO IT Operations Manager, hibrido
Empresa
Médicos Sin Fronteras
Provincia
Barcelona
Ciudad
Barcelona
Tipo de Contrato
Tiempo Completo
Salario
Entre 42000 Euros y 48000 Euros Bruto/año
Descripción
TEMBO IT Operations Manager
GENERAL OBJECTIVE
The role is responsible for leading and coordinating the IT area at Tembo, providing technical leadership for User and Content Support and System Management and Maintenance. This includes overseeing the planning, creation, maintenance, and updates of IT architecture (infrastructure, applications, data), identifying and implementing innovative solutions, and providing service support to users and partners.
KEY RESPONSIBILITIES
Coordination of IT planning operations
Design, develop and oversee the implementation of the Tembo IT planning
in line with Tembo s general strategy. Provide IT input in Tembo s strategy
and planning, participating to the review, organization and planning cycles,
providing coherence with the annual plans.
Advise the MT and Project Coordinators, in information technology
solutions, implementation risks and potential impact of the adoption efforts
on Tembo.
Manages supplier s IT services deliveries in line with Contracts and
Service Level Agreements. Monitor with the Head of Tembo the budget
and services execution.
Oversee processes and activities related to the design, development and
change management of the IT architecture, promoting and communicating
models, processes, tools, methodologies used in IT architecture domains
(applications, network, data, servers, etc.).
Identify and implement data privacy information security requirements
to ensure proper alignment with related MSF standards and best practices.
Research, analyze and periodically inform the Management Team on the
IT market solutions evolution, sharing best practices and regularly
updating technical system architecture.
Oversight of service delivery stakeholders engagement
Monitors and evaluates Service Level Agreements with suppliers and
Tembo partners.
Guarantee helpdesk service quality delivery, incident management and
resolution within the agreed SLAs.
Maximizes processes and procedures while meeting partner expectations.
Define monitor KPIs for service operations to ensure quality and
accountability of services provided.
Acts as tactical communication link managing relationships, working with
relevant key counter parts in all sections.
Team Management
Set relevant objectives for IT team members under his/her direct
responsibility to guarantee the achievement of the goals and/or priorities.
Ensure that team members of his/her area assume their respective
responsibilities and the timely implementation of their respective tasks.
KNOWLEDGE AND EXPERIENCE
Academic Background: Bachelor s Degree in Information Systems,
Computer Science or related technical field.
3 years of experience in IT operations management, including system
reliability, performance, security, and supporting the execution of IT
strategies and services.
3 years of experience in team management and project management.
Knowledge of application development processes (requirements
gathering, implementation, testing, compliance) and LMS or online
platforms is a strong asset.
Experience in stakeholders management and service delivery with strong
commitment to quality.
English fluency required.
Desirable
Experience of operating in e-learning environments and Help Desk Support related services.
Experience in NGOs or non-profit organizations is an asset.
Experience in Information Security is an asset. Experience in Change management.
Command of French, Spanish and/or Arabic is an asset.
CONDITIONS
Position based in any MSF OCBA hub (Barcelona, MSF-Spain office
delegations, Bogota, Dakar or Nairobi). Final location will be subject to the
employability of the preselected candidate (residency, work permit, etc.).
Contract: indefinite.
Full time job.
Annual Gross salary: HQ Level 4B + secondary benefits based on MSF
OCBA Reward Policy. Subjected to local conditions.
Start date: ASAP.
Closing date: 20th May 2025 at 23:59 hours CET (Central European Time)
LMS, TEMBO, ELEARNING,
GENERAL OBJECTIVE
The role is responsible for leading and coordinating the IT area at Tembo, providing technical leadership for User and Content Support and System Management and Maintenance. This includes overseeing the planning, creation, maintenance, and updates of IT architecture (infrastructure, applications, data), identifying and implementing innovative solutions, and providing service support to users and partners.
KEY RESPONSIBILITIES
Coordination of IT planning operations
Design, develop and oversee the implementation of the Tembo IT planning
in line with Tembo s general strategy. Provide IT input in Tembo s strategy
and planning, participating to the review, organization and planning cycles,
providing coherence with the annual plans.
Advise the MT and Project Coordinators, in information technology
solutions, implementation risks and potential impact of the adoption efforts
on Tembo.
Manages supplier s IT services deliveries in line with Contracts and
Service Level Agreements. Monitor with the Head of Tembo the budget
and services execution.
Oversee processes and activities related to the design, development and
change management of the IT architecture, promoting and communicating
models, processes, tools, methodologies used in IT architecture domains
(applications, network, data, servers, etc.).
Identify and implement data privacy information security requirements
to ensure proper alignment with related MSF standards and best practices.
Research, analyze and periodically inform the Management Team on the
IT market solutions evolution, sharing best practices and regularly
updating technical system architecture.
Oversight of service delivery stakeholders engagement
Monitors and evaluates Service Level Agreements with suppliers and
Tembo partners.
Guarantee helpdesk service quality delivery, incident management and
resolution within the agreed SLAs.
Maximizes processes and procedures while meeting partner expectations.
Define monitor KPIs for service operations to ensure quality and
accountability of services provided.
Acts as tactical communication link managing relationships, working with
relevant key counter parts in all sections.
Team Management
Set relevant objectives for IT team members under his/her direct
responsibility to guarantee the achievement of the goals and/or priorities.
Ensure that team members of his/her area assume their respective
responsibilities and the timely implementation of their respective tasks.
KNOWLEDGE AND EXPERIENCE
Academic Background: Bachelor s Degree in Information Systems,
Computer Science or related technical field.
3 years of experience in IT operations management, including system
reliability, performance, security, and supporting the execution of IT
strategies and services.
3 years of experience in team management and project management.
Knowledge of application development processes (requirements
gathering, implementation, testing, compliance) and LMS or online
platforms is a strong asset.
Experience in stakeholders management and service delivery with strong
commitment to quality.
English fluency required.
Desirable
Experience of operating in e-learning environments and Help Desk Support related services.
Experience in NGOs or non-profit organizations is an asset.
Experience in Information Security is an asset. Experience in Change management.
Command of French, Spanish and/or Arabic is an asset.
CONDITIONS
Position based in any MSF OCBA hub (Barcelona, MSF-Spain office
delegations, Bogota, Dakar or Nairobi). Final location will be subject to the
employability of the preselected candidate (residency, work permit, etc.).
Contract: indefinite.
Full time job.
Annual Gross salary: HQ Level 4B + secondary benefits based on MSF
OCBA Reward Policy. Subjected to local conditions.
Start date: ASAP.
Closing date: 20th May 2025 at 23:59 hours CET (Central European Time)
LMS, TEMBO, ELEARNING,