IT Service 2nd Level Support (Banking), hibrido
Empresa
UST
Provincia
Madrid
Ciudad
Madrid
Tipo de Contrato
Tiempo Completo
Descripción
IT Service 2nd Level Support (Banking)
We are still looking for the very Top Talent and we would be delighted if you were to join our team!
More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35,000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
What we look for?
We are looking for an IT Service 2nd Level Support Specialist (Banking Experience) to join our team. This role is key in ensuring stability and performance across critical banking systems, acting as the main escalation point for complex technical issues.
Location: Hybrid in Madrid (3x2)
Key Responsibilities:
- Act as the primary technical escalation point for 1st line support and automated monitoring
- Investigate and resolve complex incidents such as failed transactions, stuck processes, or system bottlenecks
- Perform root cause analysis using logs, database traces, and monitoring tools (e.g., Splunk, Dynatrace)
- Ensure system stability through proactive health checks and monitoring activities
- Maintain and improve runbooks, SOPs, and recovery procedures
- Collaborate in incident resolution and coordinate fixes across teams
- Participate in post-incident reviews and define preventive actions
- Ensure compliance with internal policies and regulatory standards
- Log and track activity in ServiceNow and support KPI/report generation
- Contribute to automation and continuous improvement initiatives
Mandatory requirements:
- Bachelor s degree in Computer Science, IT, or similar field
- 3 5 years of experience in 2nd line IT support, ideally in banking or financial services
- Strong understanding of ITIL processes (Incident, Problem, Change, Event Management)
- Analytical mindset and structured troubleshooting skills
- Ability to work under pressure and handle critical incidents calmly
- Fluent English (written and spoken)
- Availability for shift work, on-call rotations, and weekend support
- Strong ownership, reliability, and attention to detail
Nice to have:
- Experience with Temenos Triple A (AAA) systems
- Knowledge of JBoss / WildFly (deployment, logging, JVM basics)
- Database skills (queries, logs, scripts execution)
- Experience with messaging systems (IBM MQ or similar)
- Knowledge of payment schemes: SWIFT MT/MX, SEPA, Instant Payments
- Familiarity with Temenos applications (T24, TPH)
- Experience with ServiceNow
What can we offer?
- 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
- Numerous benefits (Health Care Plan, Internet Connectivity, Life and Accident Insurances).
- Retribución Flexible Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan )
- Free access to several training platforms
- Professional stability and career plans
- UST also compensates referrals from which you could benefit when you refer professionals.
- The option to pick between 12 or 14 payments along the year.
- Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime )
- UST Club Platform discounts and gym Access discounts
If you would like to know more, do not hesitate to apply and we ll get in touch to fill you in details. UST is waiting for you!
In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability Inclusion, so we are interested in hiring people with disability certificate.
Skills:
Application Support, ITSM
Splunk, Dynatrace, ServiceNow, Temenos Triple A, JBoss, WildFly,
We are still looking for the very Top Talent and we would be delighted if you were to join our team!
More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35,000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
What we look for?
We are looking for an IT Service 2nd Level Support Specialist (Banking Experience) to join our team. This role is key in ensuring stability and performance across critical banking systems, acting as the main escalation point for complex technical issues.
Location: Hybrid in Madrid (3x2)
Key Responsibilities:
- Act as the primary technical escalation point for 1st line support and automated monitoring
- Investigate and resolve complex incidents such as failed transactions, stuck processes, or system bottlenecks
- Perform root cause analysis using logs, database traces, and monitoring tools (e.g., Splunk, Dynatrace)
- Ensure system stability through proactive health checks and monitoring activities
- Maintain and improve runbooks, SOPs, and recovery procedures
- Collaborate in incident resolution and coordinate fixes across teams
- Participate in post-incident reviews and define preventive actions
- Ensure compliance with internal policies and regulatory standards
- Log and track activity in ServiceNow and support KPI/report generation
- Contribute to automation and continuous improvement initiatives
Mandatory requirements:
- Bachelor s degree in Computer Science, IT, or similar field
- 3 5 years of experience in 2nd line IT support, ideally in banking or financial services
- Strong understanding of ITIL processes (Incident, Problem, Change, Event Management)
- Analytical mindset and structured troubleshooting skills
- Ability to work under pressure and handle critical incidents calmly
- Fluent English (written and spoken)
- Availability for shift work, on-call rotations, and weekend support
- Strong ownership, reliability, and attention to detail
Nice to have:
- Experience with Temenos Triple A (AAA) systems
- Knowledge of JBoss / WildFly (deployment, logging, JVM basics)
- Database skills (queries, logs, scripts execution)
- Experience with messaging systems (IBM MQ or similar)
- Knowledge of payment schemes: SWIFT MT/MX, SEPA, Instant Payments
- Familiarity with Temenos applications (T24, TPH)
- Experience with ServiceNow
What can we offer?
- 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
- Numerous benefits (Health Care Plan, Internet Connectivity, Life and Accident Insurances).
- Retribución Flexible Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan )
- Free access to several training platforms
- Professional stability and career plans
- UST also compensates referrals from which you could benefit when you refer professionals.
- The option to pick between 12 or 14 payments along the year.
- Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime )
- UST Club Platform discounts and gym Access discounts
If you would like to know more, do not hesitate to apply and we ll get in touch to fill you in details. UST is waiting for you!
In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability Inclusion, so we are interested in hiring people with disability certificate.
Skills:
Application Support, ITSM
Splunk, Dynatrace, ServiceNow, Temenos Triple A, JBoss, WildFly,