IT Support (ServiceNow), Madrid
Empresa
Page Personnel
Provincia
Madrid
Ciudad
Madrid
Tipo de Contrato
Temporal
Salario
Entre 27000 Euros y 36000 Euros Bruto/año
Descripción
IT Support (ServiceNow)
Perfil buscado (Hombre/Mujer)
Demonstrate the skills required to be the primary contact for IT related problems and issues for the employees (Windows/Office 365, Laptop/PC build installations, ServiceNow experience preferred).
Possess the troubleshooting and resolution skills required to address hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, projectors, etc.).
Consistently perform follow-up with users to ensure complete resolution and user satisfaction.
Understand and use the ticketing system and inventory system to maintain accurate inventory database, repair log and activity log.
Contribute to the TSG knowledge base resident in the HD+ ticketing system.
Demonstrates the ability to proactively identify and complete TSG projects that add value to the department and/or our customers.
International management consultancy firm
IT Support on site experienced on ServiceNow
Excellent customer service skills are paramount to success in this position.
Demonstrated ability to be empathetic with the IT end-user experience.
Demonstrates a results oriented approach to customer service.
Bachelors degree in Computer Science, Management Information Systems or related field, or an equivalent combination of education, training and experience is required.
International management consultancy firms assisting major corporations worldwide with strategy formulation, acquisitions, organizational design and performance improvement.
Oportunidades de carrera y desarrollo profesional.
ServiceNow, Windows
Perfil buscado (Hombre/Mujer)
Demonstrate the skills required to be the primary contact for IT related problems and issues for the employees (Windows/Office 365, Laptop/PC build installations, ServiceNow experience preferred).
Possess the troubleshooting and resolution skills required to address hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, projectors, etc.).
Consistently perform follow-up with users to ensure complete resolution and user satisfaction.
Understand and use the ticketing system and inventory system to maintain accurate inventory database, repair log and activity log.
Contribute to the TSG knowledge base resident in the HD+ ticketing system.
Demonstrates the ability to proactively identify and complete TSG projects that add value to the department and/or our customers.
International management consultancy firm
IT Support on site experienced on ServiceNow
Excellent customer service skills are paramount to success in this position.
Demonstrated ability to be empathetic with the IT end-user experience.
Demonstrates a results oriented approach to customer service.
Bachelors degree in Computer Science, Management Information Systems or related field, or an equivalent combination of education, training and experience is required.
International management consultancy firms assisting major corporations worldwide with strategy formulation, acquisitions, organizational design and performance improvement.
Oportunidades de carrera y desarrollo profesional.
ServiceNow, Windows