Application Operations 2nd Level Support, Madrid
Empresa
UST
Provincia
Madrid
Ciudad
Madrid
Tipo de Contrato
Tiempo Completo
Descripción
Application Operations 2nd Level Support
We are still looking for the very Top Talent and we would be delighted if you were to join our team!
More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35,000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
What we look for?
We are looking for a L2 Application Support to contribute for a project with one of our global customers in the banking sector.
Key Responsibilities
Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support)
Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs
Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders
Act as the local administrative Manager
Take over periodical on-call duty (weekly 24/7 rotation)
Administer change requests and ensure proper execution of application-related processes
Participate in periodic release activities, including weekend deployments
Drive process optimization and automation of repetitive tasks, including handover to L1 (Control Center)
Maintain and update application operation documentation and knowledge base
Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools)
What do we expect from you?
Completed IT training (Degree in Computer Science or equivalent IT-related certification)
Minimum of 2 years of professional experience in application support
Strong Linux knowledge (shell scripting is an advantage)
Solid understanding of Windows OS at server level
Familiarity with Java application servers, databases, and workload automation tools (AWA experience is a plus)
ITIL Foundation certification
Experience in batch job support and scheduling tools (Automic AWA, Control-M, or similar)
Ideally, experience in banking or financial services with knowledge of financial products
Good written and spoken English
- English C1
¿What can we offer?
- 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
- Numerous benefits (Health Care Plan, Internet Connectivity, Life and Accident Insurances).
- Retribución Flexible Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan )
- Free access to several training platforms
- Professional stability and career plans
- UST also, compensates referrals from which you could benefit when you refer professionals.
- The option to pick between 12 or 14 payments along the year.
- Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime )
- UST Club Platform discounts and gym Access discounts
If you would like to know more, do not hesitate to apply and we ll get in touch to fill you in details. UST is waiting for you!
In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability Inclusion, so we are interested in hiring people with disability certificate.
Linux, Windows, Java, Automic AWA, Control M, ITIL
We are still looking for the very Top Talent and we would be delighted if you were to join our team!
More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35,000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
What we look for?
We are looking for a L2 Application Support to contribute for a project with one of our global customers in the banking sector.
Key Responsibilities
Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support)
Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs
Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders
Act as the local administrative Manager
Take over periodical on-call duty (weekly 24/7 rotation)
Administer change requests and ensure proper execution of application-related processes
Participate in periodic release activities, including weekend deployments
Drive process optimization and automation of repetitive tasks, including handover to L1 (Control Center)
Maintain and update application operation documentation and knowledge base
Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools)
What do we expect from you?
Completed IT training (Degree in Computer Science or equivalent IT-related certification)
Minimum of 2 years of professional experience in application support
Strong Linux knowledge (shell scripting is an advantage)
Solid understanding of Windows OS at server level
Familiarity with Java application servers, databases, and workload automation tools (AWA experience is a plus)
ITIL Foundation certification
Experience in batch job support and scheduling tools (Automic AWA, Control-M, or similar)
Ideally, experience in banking or financial services with knowledge of financial products
Good written and spoken English
- English C1
¿What can we offer?
- 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
- Numerous benefits (Health Care Plan, Internet Connectivity, Life and Accident Insurances).
- Retribución Flexible Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan )
- Free access to several training platforms
- Professional stability and career plans
- UST also, compensates referrals from which you could benefit when you refer professionals.
- The option to pick between 12 or 14 payments along the year.
- Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime )
- UST Club Platform discounts and gym Access discounts
If you would like to know more, do not hesitate to apply and we ll get in touch to fill you in details. UST is waiting for you!
In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability Inclusion, so we are interested in hiring people with disability certificate.
Linux, Windows, Java, Automic AWA, Control M, ITIL