GTS Service Desk Analyst, Barcelona
Empresa
Page Personnel
Provincia
Barcelona
Ciudad
Barcelona Ciudad
Tipo de Contrato
Tiempo Completo
Descripción
GTS Service Desk Analyst
Perfil buscado (Hombre/Mujer)
Global Technology support competencies:
Collaborate with Management and take strong ownership on tasks projects committed
Proactively identify gaps and propose continuous improvement
Optimize manual tasks wherever possible
Take initiative by proposing improvements, workarounds and solutions
Freely engage other IT teams and proactively deal with second level and stakeholders when needed
Take proactive actions to build team credibility and customer satisfaction
Ability to handle demanding customers and communicate at all levels including Executive Board Level
Ability to prioritize workload effectively while ensuring quality results and keep track of progress
Be cross-trained and up to date within the same region projects, processes and backlog
Ensure (phone and chat) availability and coverage within working hours and willing to extend the working
hours during peak times and exceptionally busy periods or major issues when needed.
Independently maintain a profound knowledge of our full Global scope
Great opportunity to boost your career in IT Services
International Company SSC in Barcelona
Fluent in English and preferably another language
Ideally educated to degree level in IT and/or computing technologies
At least 2 years experience working within a technical Help Desk environment
Focused and results oriented
Experience with ticketing tools
Customer focused and committed to improving all aspects of the customer experience
Build and drive positive working relationships at all levels
Technical and customer support experience in a Pan European or Global company is desirable
ITIL Foundation Certification (preferred)
Good exposure to PC hardware and software in the Microsoft environment including Operating Windows 10 and 11, Office 365, Azure AD, Multi-Factor Authentication and security protocols.
PSTN / VOIP and mobile telephone.
Desirable skills in SCCM Intune
Be dynamic and flexible to adapt and contribute on the rest of the GTS teams backlog Ability to travel internationally as required by the Business
Excellent verbal and written communication skills in English with a keen interest in working in a culturally diversified fast-paced environment
Understanding of Service Management - in particular, request fulfilment, problem and incident management A flexible approach and be able to multitask
Self-driven and ability to work independently
Excellent problem-solving skills and analytical thinking
Excellent time management
Demonstrate the ability to handle demanding customers in a pressurized environment
Strong customer service, analytical, research, interpersonal and problem-solving skills required
Strong initiative and ownership on tasks committed and proactive in moving things forward by overcoming obstacles in autonomy
Are you looking for a place to grow your career that will inspire and challenge you? Then the PageGroup, serving Michael Page, Page Personnel, Page Executive and Page Outsourcing, is the place for you.
At the heart of our business are the thousands of peoples lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. Were proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.
Grow your career in a multinational environment (+40 nationalities in the SSC)
Competitive compensation and benefits package in Barcelona, various well-being activity options
Windows, Office 365
Perfil buscado (Hombre/Mujer)
Global Technology support competencies:
Collaborate with Management and take strong ownership on tasks projects committed
Proactively identify gaps and propose continuous improvement
Optimize manual tasks wherever possible
Take initiative by proposing improvements, workarounds and solutions
Freely engage other IT teams and proactively deal with second level and stakeholders when needed
Take proactive actions to build team credibility and customer satisfaction
Ability to handle demanding customers and communicate at all levels including Executive Board Level
Ability to prioritize workload effectively while ensuring quality results and keep track of progress
Be cross-trained and up to date within the same region projects, processes and backlog
Ensure (phone and chat) availability and coverage within working hours and willing to extend the working
hours during peak times and exceptionally busy periods or major issues when needed.
Independently maintain a profound knowledge of our full Global scope
Great opportunity to boost your career in IT Services
International Company SSC in Barcelona
Fluent in English and preferably another language
Ideally educated to degree level in IT and/or computing technologies
At least 2 years experience working within a technical Help Desk environment
Focused and results oriented
Experience with ticketing tools
Customer focused and committed to improving all aspects of the customer experience
Build and drive positive working relationships at all levels
Technical and customer support experience in a Pan European or Global company is desirable
ITIL Foundation Certification (preferred)
Good exposure to PC hardware and software in the Microsoft environment including Operating Windows 10 and 11, Office 365, Azure AD, Multi-Factor Authentication and security protocols.
PSTN / VOIP and mobile telephone.
Desirable skills in SCCM Intune
Be dynamic and flexible to adapt and contribute on the rest of the GTS teams backlog Ability to travel internationally as required by the Business
Excellent verbal and written communication skills in English with a keen interest in working in a culturally diversified fast-paced environment
Understanding of Service Management - in particular, request fulfilment, problem and incident management A flexible approach and be able to multitask
Self-driven and ability to work independently
Excellent problem-solving skills and analytical thinking
Excellent time management
Demonstrate the ability to handle demanding customers in a pressurized environment
Strong customer service, analytical, research, interpersonal and problem-solving skills required
Strong initiative and ownership on tasks committed and proactive in moving things forward by overcoming obstacles in autonomy
Are you looking for a place to grow your career that will inspire and challenge you? Then the PageGroup, serving Michael Page, Page Personnel, Page Executive and Page Outsourcing, is the place for you.
At the heart of our business are the thousands of peoples lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. Were proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.
Grow your career in a multinational environment (+40 nationalities in the SSC)
Competitive compensation and benefits package in Barcelona, various well-being activity options
Windows, Office 365