Senior UX Researcher, hibrido
Empresa
Nestle
Provincia
Barcelona
Ciudad
Barcelona
Tipo de Contrato
Tiempo Completo
Descripción
Senior UX Researcher
We are looking for a Senior UX Researcher to be part of our Nestlé Nespresso Digital and Tech Team.
Position Snapshot:
- Location: Nespresso Hub, Barcelona, Spain.
- Type of Contract: Permanent.
- Type of work: Hybrid.
- Work Language: Fluent Business English.
The Role:
As a Senior UX Researcher at Nespresso HQ, you will play a pivotal role in elevating our user experience by leading comprehensive research initiatives. Your expertise will guide our Strategy, Content, Product Design Development teams in creating intuitive, user-centric solutions that resonate with our diverse user base.
You will play a crucial role in understanding and optimizing the customer experience (Digital Physical) for Nespressos web e-commerce, Apps, Machines, Employees and much more!... You will collaborate closely with a skilled team of UX/UI Designers, Product Designers, and fellow UX Researchers to create seamless, user-centric digital solutions.
In This Role, You Will:
- Lead User-Centric research: Lead the end-to-end research for digital design processes. Ensuring teams understand customer needs, feelings, and behaviors, motivations and barriers when experiencing our digital services and products.
- Adapt Research Methods: Conduct user-centric studies across digital and physical experiences, adapting techniques to meet specific challenges.
- Visioning: Utilize your visionary skills to analyze concepts and transform them into detailed and disruptive knowledge to apply in designs that reflect customer emotions.
- Brand Champion: Enhance brand knowledge through research on positioning, perception, trends, and benchmarks.
- Comprehensive User Research: Conduct thorough user research to inform design decisions and optimize user experiences.
- Collaborate Across Teams: Work with product managers and engineers to define requirements and ensure design feasibility, collaborating with developers to translate design concepts into seamless, pixel-perfect code.
- Enhance Cross-Platform Experience: Develop cohesive design solutions for web and mobile applications to ensure a consistent and user-friendly experience.
- Facilitate Usability Testing: Organize and conduct qualitative user testing sessions, using feedback and data-driven insights to refine designs and enhance usability through A/B testing.
- Understand User Journeys: Lead efforts to deeply understand user journeys across various channels.
- Mentorship and Guidance: Provide clear communication and simplify complex information for team members and stakeholders.
- Create Detailed Reports: Compile comprehensive reports and summaries to communicate research findings effectively.
What Were Looking For:
- Bachelors or Masters degree in UX Research, Research, Service Design, Psychology, or related field.
- Proven experience as a UX researcher, minimum 8 years of experience as UX researcher or service designer with wide research experience. With focus on leading research initiatives in complex, user-centric projects.
- Proficiency in a variety of research methodologies and tools. Qualitative research methods and techniques and software research tools (User Testint - Maze ...) and Quantitative research experience, designing quantitaitve research plans, A/B tasting and surveys.
- Strong analytical skills with the ability to translate complex data into actionable insights.
- Excellent communication and presentation skills, with the ability to convey research findings to diverse stakeholders clearly.
We Offer You:
We offer more than just a job. We put people first and inspire you to become the best version of yourself.
- Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
- Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
- Hybrid working environment with flexible working scheme.Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!
- Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.
The Hiring Process:
- Your Application: Submit your application and Talent Acquisition will review it (make ensure your CV is in English as the hiring team is international).
- Interviews: Engage in three stages of interviews (Talent Acquisition, Hiring Manager, and Stakeholder Interview).
- Feedback: After interviews, we provide feedback to all candidates.
- Job Offer:Successful candidates will receive a formal offer.
- Onboarding: Prepare your onboarding journey and welcome you on your first day at Nespresso!
About Nespresso:
The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.
Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.
We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest.
In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
People are at the heart of our success - all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together
Step outside your comfort zone share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action - make it count.
Join Nestlé #beaforceforgood
UX, Research
We are looking for a Senior UX Researcher to be part of our Nestlé Nespresso Digital and Tech Team.
Position Snapshot:
- Location: Nespresso Hub, Barcelona, Spain.
- Type of Contract: Permanent.
- Type of work: Hybrid.
- Work Language: Fluent Business English.
The Role:
As a Senior UX Researcher at Nespresso HQ, you will play a pivotal role in elevating our user experience by leading comprehensive research initiatives. Your expertise will guide our Strategy, Content, Product Design Development teams in creating intuitive, user-centric solutions that resonate with our diverse user base.
You will play a crucial role in understanding and optimizing the customer experience (Digital Physical) for Nespressos web e-commerce, Apps, Machines, Employees and much more!... You will collaborate closely with a skilled team of UX/UI Designers, Product Designers, and fellow UX Researchers to create seamless, user-centric digital solutions.
In This Role, You Will:
- Lead User-Centric research: Lead the end-to-end research for digital design processes. Ensuring teams understand customer needs, feelings, and behaviors, motivations and barriers when experiencing our digital services and products.
- Adapt Research Methods: Conduct user-centric studies across digital and physical experiences, adapting techniques to meet specific challenges.
- Visioning: Utilize your visionary skills to analyze concepts and transform them into detailed and disruptive knowledge to apply in designs that reflect customer emotions.
- Brand Champion: Enhance brand knowledge through research on positioning, perception, trends, and benchmarks.
- Comprehensive User Research: Conduct thorough user research to inform design decisions and optimize user experiences.
- Collaborate Across Teams: Work with product managers and engineers to define requirements and ensure design feasibility, collaborating with developers to translate design concepts into seamless, pixel-perfect code.
- Enhance Cross-Platform Experience: Develop cohesive design solutions for web and mobile applications to ensure a consistent and user-friendly experience.
- Facilitate Usability Testing: Organize and conduct qualitative user testing sessions, using feedback and data-driven insights to refine designs and enhance usability through A/B testing.
- Understand User Journeys: Lead efforts to deeply understand user journeys across various channels.
- Mentorship and Guidance: Provide clear communication and simplify complex information for team members and stakeholders.
- Create Detailed Reports: Compile comprehensive reports and summaries to communicate research findings effectively.
What Were Looking For:
- Bachelors or Masters degree in UX Research, Research, Service Design, Psychology, or related field.
- Proven experience as a UX researcher, minimum 8 years of experience as UX researcher or service designer with wide research experience. With focus on leading research initiatives in complex, user-centric projects.
- Proficiency in a variety of research methodologies and tools. Qualitative research methods and techniques and software research tools (User Testint - Maze ...) and Quantitative research experience, designing quantitaitve research plans, A/B tasting and surveys.
- Strong analytical skills with the ability to translate complex data into actionable insights.
- Excellent communication and presentation skills, with the ability to convey research findings to diverse stakeholders clearly.
We Offer You:
We offer more than just a job. We put people first and inspire you to become the best version of yourself.
- Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
- Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
- Hybrid working environment with flexible working scheme.Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!
- Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.
The Hiring Process:
- Your Application: Submit your application and Talent Acquisition will review it (make ensure your CV is in English as the hiring team is international).
- Interviews: Engage in three stages of interviews (Talent Acquisition, Hiring Manager, and Stakeholder Interview).
- Feedback: After interviews, we provide feedback to all candidates.
- Job Offer:Successful candidates will receive a formal offer.
- Onboarding: Prepare your onboarding journey and welcome you on your first day at Nespresso!
About Nespresso:
The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.
Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.
We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest.
In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
People are at the heart of our success - all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together
Step outside your comfort zone share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action - make it count.
Join Nestlé #beaforceforgood
UX, Research