Jira Service Management Administrator, Madrid
Empresa
Axpo Group
Provincia
Madrid
Ciudad
Madrid
Tipo de Contrato
Tiempo Completo
Descripción
Jira Service Management Administrator
Are you passionate about helping teams optimize and enhance collaboration? Do you thrive in a dynamic environment where your technical expertise can make a significant impact? Join Axpo, Switzerlands leading power trading and energy production company, and help us elevate our ITSM tools to the next level!
What you will do:
- Administer and manage Jira and Jira Service Management (JSM) instances, including user management and project configurations.
- Customize Jira workflows, screens, fields, permissions, and notifications to meet team needs.
- Implement and maintain JSM projects, including service desk configurations, SLAs, and automation rules.
- Provide technical support and troubleshooting for Jira and JSM users.
- Collaborate with cross-functional teams to gather requirements and implement solutions.
- Develop and deliver training sessions and documentation for end-users.
What you bring who you are:
- Bachelors degree in computer science, software engineering, or equivalent hands-on experience.
- 2+ years of experience administering Jira and/or Jira Service Management.
- Strong understanding of Jiras customization options (e.g., workflows, permissions, notifications).
- Experience with advanced customizations, including Automation for Jira and Scriptrunner apps.
- Knowledge of scripting languages such as Groovy or Python is a plus.
- Fluent in English German and/or Spanish is a plus.
About the team:
Our team is dedicated to driving efficiency and innovation by optimizing project management and ITSM tools. We work collaboratively across departments, fostering a supportive environment where everyones expertise contributes to achieving shared goals. Join us and be part of a team that values growth, collaboration, and excellence.
Department IT / Technology Role Permanent position Locations Madrid Remote status Hybrid Employment type Full-time
jira,
Are you passionate about helping teams optimize and enhance collaboration? Do you thrive in a dynamic environment where your technical expertise can make a significant impact? Join Axpo, Switzerlands leading power trading and energy production company, and help us elevate our ITSM tools to the next level!
What you will do:
- Administer and manage Jira and Jira Service Management (JSM) instances, including user management and project configurations.
- Customize Jira workflows, screens, fields, permissions, and notifications to meet team needs.
- Implement and maintain JSM projects, including service desk configurations, SLAs, and automation rules.
- Provide technical support and troubleshooting for Jira and JSM users.
- Collaborate with cross-functional teams to gather requirements and implement solutions.
- Develop and deliver training sessions and documentation for end-users.
What you bring who you are:
- Bachelors degree in computer science, software engineering, or equivalent hands-on experience.
- 2+ years of experience administering Jira and/or Jira Service Management.
- Strong understanding of Jiras customization options (e.g., workflows, permissions, notifications).
- Experience with advanced customizations, including Automation for Jira and Scriptrunner apps.
- Knowledge of scripting languages such as Groovy or Python is a plus.
- Fluent in English German and/or Spanish is a plus.
About the team:
Our team is dedicated to driving efficiency and innovation by optimizing project management and ITSM tools. We work collaboratively across departments, fostering a supportive environment where everyones expertise contributes to achieving shared goals. Join us and be part of a team that values growth, collaboration, and excellence.
Department IT / Technology Role Permanent position Locations Madrid Remote status Hybrid Employment type Full-time
jira,