Application Support Engineer (Salesforce), Barcelona
Empresa
Michael Page
Provincia
Barcelona
Ciudad
Barcelona
Tipo de Contrato
Tiempo Completo
Descripción
Application Support Engineer (Salesforce)
Perfil buscado (Hombre/Mujer)
As an Application Support Engineer, you will be responsible for:
Managing escalated incidents from Level 1 that require deep Salesforce expertise (Apex, Flows, integrations, permissions, data model, automation conflicts).
Diagnosing root causes, not just symptoms, and contributing to effective problem management processes.
Providing technical solutions and workarounds that balance business needs with Salesforce best practices.
Collaborating closely with developers, Salesforce admins, managed service providers, and external vendors on complex issues.
Ensuring system integrity, including security, performance, and data quality.
Documenting recurring issues, resolutions, and patterns to reduce incident reoccurrence and improve support efficiency.
Acting as a Salesforce subject matter expert, supporting and mentoring Level 1 engineers when required.
Participating in a global support model, including potential on call and out of hours support as needed.
Join a global Salesforce CRM platform.
Permanent role based in Barcelona.
The ideal candidate will have:
Proven experience in application support, ideally supporting enterprise level Salesforce platforms.
Salesforce Administrator certification (minimum) and knowledge of SOQL.
Experience working in ITIL aligned environments (incident, problem, change, and knowledge management).
Fluency in English, with strong written and verbal communication skills.
Experience working with external vendors and global, distributed teams.
Strong analytical and problem solving skills, with a pragmatic and solution oriented mindset.
A proactive attitude, growth mindset, and the ability to communicate complex technical topics clearly.
Knowledge of the broader Salesforce ecosystem (Sales, Service, Marketing Cloud, MuleSoft) is a plus.
Our client is a global organisation that has delivered a major business transformation through the implementation of a single, integrated Salesforce CRM platform. The company operates in multiple regions and is committed to continuous improvement, data driven decision making, and delivering high quality digital solutions that support the business worldwide.
The ideal candidate will have:
Permanent contract in a strategically important global role.
Based in Barcelona, working in an international and collaborative environment.
Exposure to a large scale, evolving Salesforce ecosystem.
Continuous professional development and learning opportunities.
Competitive compensation package aligned with experience and responsibility.
Salesforce, Apex, ITIL
Perfil buscado (Hombre/Mujer)
As an Application Support Engineer, you will be responsible for:
Managing escalated incidents from Level 1 that require deep Salesforce expertise (Apex, Flows, integrations, permissions, data model, automation conflicts).
Diagnosing root causes, not just symptoms, and contributing to effective problem management processes.
Providing technical solutions and workarounds that balance business needs with Salesforce best practices.
Collaborating closely with developers, Salesforce admins, managed service providers, and external vendors on complex issues.
Ensuring system integrity, including security, performance, and data quality.
Documenting recurring issues, resolutions, and patterns to reduce incident reoccurrence and improve support efficiency.
Acting as a Salesforce subject matter expert, supporting and mentoring Level 1 engineers when required.
Participating in a global support model, including potential on call and out of hours support as needed.
Join a global Salesforce CRM platform.
Permanent role based in Barcelona.
The ideal candidate will have:
Proven experience in application support, ideally supporting enterprise level Salesforce platforms.
Salesforce Administrator certification (minimum) and knowledge of SOQL.
Experience working in ITIL aligned environments (incident, problem, change, and knowledge management).
Fluency in English, with strong written and verbal communication skills.
Experience working with external vendors and global, distributed teams.
Strong analytical and problem solving skills, with a pragmatic and solution oriented mindset.
A proactive attitude, growth mindset, and the ability to communicate complex technical topics clearly.
Knowledge of the broader Salesforce ecosystem (Sales, Service, Marketing Cloud, MuleSoft) is a plus.
Our client is a global organisation that has delivered a major business transformation through the implementation of a single, integrated Salesforce CRM platform. The company operates in multiple regions and is committed to continuous improvement, data driven decision making, and delivering high quality digital solutions that support the business worldwide.
The ideal candidate will have:
Permanent contract in a strategically important global role.
Based in Barcelona, working in an international and collaborative environment.
Exposure to a large scale, evolving Salesforce ecosystem.
Continuous professional development and learning opportunities.
Competitive compensation package aligned with experience and responsibility.
Salesforce, Apex, ITIL